Booking Conditions

Upon booking a deposit is required, this is 100% of the first night of intended stay and is non-
refundable in the event of a cancellation.
We cannot accept Cheque for this payment or American Express credit cards.

Cancellations

Once the booking has been made and the deposit is taken we allow you 48 hours before date of
arrival to cancel your booking. If cancelled when the 48 hour period has expired then you are liable
to be charged to total amount of your booking.
So for instance if you are due to arrive on a Friday and you cancel on the Wednesday then you are
liable to be charged the total amount of your stay.

Provisional Bookings

If you want to provisionally book a room with the intention that you will check and get back to
us to book the room we can do this, though the maximum amount of time we may hold a room
provisionally is 12 hours. Please note that we cannot hold a room on request when the date of
arrival is the same day.

'On Request' Bookings

Where room availability is shown 'on request', such availability is offered on a provisional basis. Rooms cannot be held pending your acceptance of an offer, and availability can change rapidly. Hotels moreover reserve the right to amend or reject bookings, or to change their booking conditions. To avoid disappointment, offers should be accepted as soon as possible if you wish to make a firm booking. The Saxon House will email you within 24 hours to confirm your booking status.

If your check-in date is within seven days of making a request booking, you are advised to contact us direct to confirm - especially if you plan to make travel arrangements based around your request booking.

The Saxon House Special Requests

The Saxon House can provide any extras that may be requested, but this is not free of charge and we
will add it to your bill on arrival.
The Saxon House cannot accept responsibility for any loss, damage, disappointment, inconvenience
or injury as a result of our failure to honour the Special request.

Exclusion of Liability

We make every effort to ensure that the information published on saxonhousehotel.co.uk is accurate and current. However we cannot be held responsible for any errors, omissions or changes that may occur.

The Saxon House assume no responsibility for errors and omissions, nor liability for any loss, damage, disappointment, injury or inconvenience or claim of any nature whatsoever (whether direct, indirect, consequential or other) resulting from the use of information contained in this website.

Views, opinions and recommendations given on this website are our own and are provided for guidance only. Reviews written by customers in our Kind Word's section are subjective and are prepared in good faith.

Hotel information, room rates, facilities and availability are subject to change, and services and facilities can be withdrawn without notice.

If you have any reason for complaint or dissatisfaction during your stay with us you should take this up immediately with the hotel manager to try and resolve this.

Copyright

The copyright and all other rights to the material on this site are owned by The Saxon House, or are used with the permission of the rights owner. No part of this website may be reproduced, duplicated, copied or otherwise exploited for any commercial or business purpose without our express written consent.

Access to and use of any information on this website is conditional upon your acceptance of our copyright conditions.

Third Party Sites

You may see links on saxonhousehotel.co.uk to other websites we think may interest you. The Saxon House does not control such websites and is not responsible for their content or security.

Contact Details

This website is owned and operated by The Saxon House.

The Saxon House
73 Fulford Road
York
YO10 4BD
United Kingdom

E: stay@thesaxonhouse.co.uk
T: +44 (0) 1904 622106

The terms and conditions detailed here are subject to English Law and the English courts shall have sole Jurisdiction.

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E-mail: stay@thesaxonhouse.co.uk. Tel: 01904 622106.

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